Your feedback matters!

At the Hull SEND Local Offer, we are committed to making sure families, young people, and professionals can easily access clear, accurate, and helpful information about services and support available for children and young people with Special Educational Needs and Disabilities (SEND).

We regularly ask for your feedback to help us improve the quality of the information we provide on our website but we have noticed something important – and we need your help to get it right.

What is the Issue?

Many people are using the feedback rating funtion (at the bottom of each page) to comment on the actual services they’ve received (such as health, education, or social care services), rather than the information we provide about those services on the website.

While we understand how important it is to share your experiences, this kind of feedback doesn’t help us improve the website content – and it can skew our analytics, making it look like the information we provide is poor, even when it’s not.

What kind of feedback are we looking for?

We want to know -

• Is the information on the website clear and easy to understand?
• Can you find what you’re looking for quickly?
• Is the content up to date and accurate?
• Are there any broken links or missing details?
• Do you have suggestions for how we can improve the layout or accessibility?

This kind of feedback helps us make sure the Hull Local Offer is as helpful and user-friendly as possible for everyone who uses it.

Want to share feedback about a service?

If you want to share your experience with a specific service (positive or negative), we encourage you to contact that service directly or use the appropriate complaints or compliments process. You can usually find this information on the service’s own website.

Thank you for helping us improve

Your input is incredibly valuable, and we are grateful for every comment we receive. By focusing your feedback on the quality of the information on the Hull SEND Local Offer website, you are helping us make it better for everyone.