This accessibility statement applies to

This website is run by Hull City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to -

  • change colours, contrast levels and fonts using browser or device settings
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader. This includes the most recent versions of JAWS, NVDA and VoiceOver

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible -

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader
  • zoom in up to 400% without the text spilling off the screen

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact The Customer Experience Team using -

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille -

We’ll consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines WCAG2.1 and 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard and Web Content Accessibility Guidelines version 2.2 AA standard due the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We have rebuilt our website (May 2024), to address some accessibility issues that existed. We now have a styling issue to resolve that impacts on accessibility.

  • WCAG 2.0 A 1.4.1 Some links are only distinguished by colour such as the breadcrumb

This issue will be fixed by the end of June 2024.

Disproportionate burden

There are no instances where we are claiming disproportionate burden.

Content that’s not within the scope of the accessibility regulations

We do not have any content on this site that isn’t within the scope of the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 23 May 2024.

This website was last tested on 23 May 2024 against the WCAG [2.1 and 2.2] AA standard after the site was built.

The test was carried out by Hull City Council. All the pages were tested using automated testing tools and manual checks by our website team.