You said, We did

There are lots of ways for you to provide feedback on the Local Offer. You can -

We then action where appropriate and feed this back to you through this page.

Feedback and actions 2025

You Said We Did

We want to know what to do if we are looking for information on a school/college out of Hull and surrounding areas

We added information to the Schools and Colleges directory, advising that you should look at the Local Offer website that covered the area you was looking at. Example - if you wanted a school in Leeds, you would visit Leeds SEND Local Offer | Leeds Local Offer. Each local authority has a Local Offer website.

We would like a neurodiversity booklet that included services to support neurodiverse children and young people, with referral criteria and processes.

 We worked with parents/carers and professionals to create a booklet Neurodiversity Services Booklet 2025 to 2026 which will be updated annually.
You could not find information on Victoria Dock Resource Base We added the information from the Victoria Dock Primary School website Resource Base Provision – Hull SEND Local Offer
You gave 3 x 'average' feedback on this page via GovMetrics.Car seats and harness fitting – Hull SEND Local Offer We checked the page and removed out of date information and added in a RoSPA page including 2 videos.
You said that the telephone number for Headway Headway Hull and East Riding - Support and advice – Hull SEND Local Offer was not right and caused you some distress We rang the number and it is right - however we were informed that as the phone line was run by volunteers it was sometimes turned off when they were not available but would be turned back on again and to try again. We have added this information to their page.
You asked what the telephone number was for the Hull SEND Local Offer The Hull SEND Local Offer does not have a direct enquiry line due to capacity of the Information Officer who manages it. You can email LocalOffer@hullcc.gov.uk or contact Hull City Council Customer Services on 01482 300300 and they will take your enquiry and forward it to the Information Officer who will get back to you as soon as possible.Please note they only work 24 hours per week.

 

Feedback and actions 2024

You Said We Did

There is no information on what this service is Kids Young People's Hub - Support and advice – Hull SEND Local Offer 

 We added some brief detail about what the service is.
We want the health section to be clearer as the A-Z was only useful if you knew what you were looking for We developed the health section with professionals and parents to link into the areas of need. You can find the new section here - Health and wellbeing – Hull SEND Local Offer
We would like to have pictures of local people in local places on the website

We added some pictures of young people on the website but there is still some work to be done to add more.